Bidvest Insurance Warranty claim processing delay

Item: Bidvest Insurance
Rating: 1
Author: Wessel B

I took my car to Mercedes-Benz to have fixed. On the day, MB submitted a claim to Bidvest as my car has a warranty policy. It has now been 5 working days and MB is still waiting for Bidvest to process the authorisation of the claim. Can someone please look into this.

Helpful (0)

Replies (3)

Bidvest Insurance's replyOfficial

24 May 2022, 21:46

Dear Wessel,

Please accept our apologies for the delay in processing your claim and I understand how frustrating this must be for you. I will contact you directly to resolve the situation and once again, please accept our apologies for the delay.

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team

Bidvest Insurance's reply24 May 2022, 21:46

Official

Dear Wessel,

Wessel B's updateReviewer Update

25 May 2022, 10:05

Thanks to Bidvest Insurance and Mercedes-Benz South Africa for a quick response to sort out my claim. The Bidvest consultant, Bono, was amazing and kept me in the loop throughout the morning on the progress. THANK YOU!!!

Wessel B's update25 May 2022, 10:05

Reviewer Update

Bidvest Insurance's replyOfficial

25 May 2022, 11:19

Dear Wessel,

Thank you for your positive feedback, we are thrilled to hear that Bono was able to resolve the issue you raised, and will let him know of your appreciation.

Warm regards,
The Bidvest Insurance Team

Bidvest Insurance's reply25 May 2022, 11:19

Official

Dear Wessel,

Thank you for your positive feedback, we are thrilled to hear that Bono was able to resolve the issue you raised, and will let him know of your appreciation.

Warm regards,
The Bidvest Insurance Team