Bidvest Insurance Tyre Angel Mugging me on broad daylight

I have a Bidvest Tyre Angel insurance and recently suffered a hard damage of two tyres of my tyres which became irreparable and a rim. I initially phoned in beginning of May 2022 through the insurance call centre several times going from pillar to post without getting help in terms of directing me on how to go about processing my claim since the self service portal was not working. I then managed to email through completed forms and receipt, and email photos on a separate email due to size on the 10 May 2022. I phoned to follow up for the whole week not getting through to the claims department and left messages. Surprisingly yesterday I received a message saying the insurance tried to call me, I called back today afternoon only to be told my claim has been closed and when I indicated that I had send through the incident, tyres and rim photos, and how I could be assisted. The lady consultant I spoke to never bothered to assist despite giving her the background she just bluntly said the claim has been closed and this is not the first time bidvest tyre angel has denied paying for my claim. They are mugging me on a broad daylight.