Bidvest Insurance - Mechanical Warranty Dispute. STAY AWAY!

On 12 May 2025, I sent my car in for a quote at Ford N1 City. The quote from the dealership was emailed to the Bidvest Insurance Pre-Assessor, Tharusha Ramadu, as my mechanical warranty is with them. They took an entire week, after I filled in the Claims Form, to respond to the quote.

On 19 May they, Jesse Ghugroo (Claims Assessor) and Bidvest, responded to the dealership and I via email saying, they would need a cost of generic/alternate parts + dealer mark ups to proceed. The wording in my policy requires I service my car only at RMI-approved dealers, but when I received a quote from an RMI dealer, they suddenly have an issue meeting the quote?

JUST PAY THE DAMN QUOTE as easily as I paid for your insurance.

I would not recommend them! Stay far away.