BR
Bogosi R
1 reviews | Active since Jun 2021
28 Jul 2021, 14:43
Bidvest Insurance claim
It has been more than 3 months since I have made a claim and everytime I call they keep saying my claim is being reviewed by management and that my query has been escalated to the dealership.
I have wasted lots of airtime following up but I get the same response while my car is getting more damaged and I am paying for this insurance.
This is very wrong, when Bidvest Insurance wants us to take out a claim they are quick to follow up and give the best service but when it's time for the customer to claim there are delays and tactics not to pay.
It is wrong and unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Insurance's replyOfficial
28 Jul 2021, 19:14Dear Bogosi Ramokoka,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
Bidvest Insurance's reply28 Jul 2021, 19:14
Official
Dear Bogosi Ramokoka,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
BR
Bogosi R's updateReviewer Update
28 Jul 2021, 19:57Thank you for the quick response, I'll wait for your feedback.
BR
Bogosi R's update28 Jul 2021, 19:57
Reviewer Update
Thank you for the quick response, I'll wait for your feedback.
BR
Bogosi R's updateReviewer Update
12 Oct 2021, 14:19It has been 4 months now since Bidvest Insurance promised to investigate my matter and nothing has happened so far
Your treatment to customers is very wrong because we pay for your services but you fail to deliver when we seek help. It is totally unacceptable and I feel you take advantage of individuals who chose not to follow up or escalate matters.
I have took a decision to voice out your lack of service to other platforms, I will not remain silent until my issue is resolved
Your treatment to customers is very wrong because we pay for your services but you fail to deliver when we seek help. It is totally unacceptable and I feel you take advantage of individuals who chose not to follow up or escalate matters.
I have took a decision to voice out your lack of service to other platforms, I will not remain silent until my issue is resolved
BR
Bogosi R's update12 Oct 2021, 14:19
Reviewer Update
It has been 4 months now since Bidvest Insurance promised to investigate my matter and nothing has happened so far
Your treatment to customers is very wrong because we pay for your services but you fail to deliver when we seek help. It is totally unacceptable and I feel you take advantage of individuals who chose not to follow up or escalate matters.
I have took a decision to voice out your lack of service to other platforms, I will not remain silent until my issue is resolved
Your treatment to customers is very wrong because we pay for your services but you fail to deliver when we seek help. It is totally unacceptable and I feel you take advantage of individuals who chose not to follow up or escalate matters.
I have took a decision to voice out your lack of service to other platforms, I will not remain silent until my issue is resolved
Bidvest Insurance's replyOfficial
09 Mar 2022, 08:20Dear Bogosi,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply09 Mar 2022, 08:20
Official
Dear Bogosi,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team