Bidvest insurance ****

I have policy for scratch and dent with Bidvest insurance. When I took it, they have not told me that they only with their own Suppliers. I only told that I need to look for the quotes with the approved RMI Suppliers/Registered. I claimed for rim refurbish under scratch and dent policy. I send everything they needed. I got an sms that they have received all the documents and they will assess my claim. After 30 minutes I got another SMS that says there is outstanding documents. I phoned them, they said they need another quote. The consultant that was assisting even said that there is nothing outstanding, they prefer second quote from their Bidvest suppliers. The first quote from the approve supplier was R1900. Second quote from Bidvest supplies is R4370. My claim is now declined due to the fact that their supplier is more expensive. Who's fault is that. @ first no one told me that the only repair the car to their suppliers. I was told that when I claim I need to look for quotation on the registered repairers. Friends and family, do not took any policy with Bidvest insurance company. I also going to cancel my Scarch and dent, Shortfall policies. They ****ming people