SD
Sibuko D

1 reviews | Active since May 2018

16 May 2018, 22:27

Bidvest Insurance Brokers ...a *****

January 2018 I initiated a deal to buy a vehicle with Hyundai Wonderboom, I called Miway directly and secured insurance cover for the car as is required before delivery. However, due to some changes in plans that deal was cancelled. I advised Miway the purchase had been put on hold. February I started the process again this time with other dealerships simultaneously. I concluded a deal with Bidvest Mckathy Toyota Gezina . I then wrote Miway to reopen my previous quote and update with a Toyota instead. I was quoted and vehicle details were updated. Bidvest called me about insurance cover , I told them I had secured a favourible deal already they asked with whom, I told them .Miway consultant later indicated to me that Bidvest had, I'm not sure how, then went on and requested insurance for me again from Miway. I told her that when I first requested cover Bidvest weren't there and I see no need for them even at that stage, I settled for the instalment option without brokers. To my surprise in May, while updating insurance and querying the instalment increase I discovered the premium includes a broker fee from Bidvest , not authorised by me. This is highly ********** and collusion on the part of both Miway and Bidvest. Efforts to get this resolved by either of them has yielded nothing. This is very unprofessional and ******** .

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply17 May 2018, 10:36
Official

Dear Mr Dinake,

We acknowledge receipt of your complaint and are sorry to hear of your dissatisfaction.

Please note that the matter has been escalated to the insurer for their urgent feedback. A representative will be in contact with you shortly.

Thank you for taking the time to share your feedback with us, as this helps us better improve our process.

Kind Regards,

Candice Razaak

Complaints Team