BR
Brian R

1 reviews | Active since Sept 2013

15 Jan 2020, 14:28

Bidvest insurance are *****'s

Please please please read this review before considering insurance with bidvest. I took out a tyre policy last year and put through a claim on the 29th of Dec 2019... I sent through claims as they requested. 1stly the process of putting through a claim is a nightmare because you have to take out the tyre from your car and take it to a tyre dealer to take pics of it with a tyre gage. So if you only have 1 car I am not sure how that is possible to do. They really arent client orientated they are more for self gain. After sending 2 quotes their were not happy with 1 of the quotes so I had to get another quote of which was submitted. 1 week later I had to pick up the phone to ask what was happening and the only response i got was o sorry i dont know what happened but I'll contact the assessor now... I am paying for a policy that covers a tyre for R2000 they want to pay out R435 for the claim how pathetic is that. Please do not waste your time money and effort with bidvest I cancelled both my policies with them. Have a look at the insurance froM MFC much better

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply15 Jan 2020, 15:11
Official
Dear Mr Ramburan,

We acknowledge receipt of your review and thank you for bringing the matter to our attention.
 
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly. 
 
We trust that you find the above in order.

Kind Regards,
THE COMPLAINTS TEAM