BIDVEST INSURANCE ARE ******** CLIENTS

I submitted a claim on 18 January 2022, I submitted a claim for my vehicle which had mechanical/electrical problems as per my warranty cover with Bidvest Insurance. They sent me forms that had to be completed by an approved RMI provider and sent back to them.

On 25 January 2022 my vehicle was diagnosed by the RMI and the abovementioned forms submitted accordingly. Until now Bidvest has not contacted me or given me any feedback on my claim. I have sent them emails wherein automatic replies promise that someone will get back to me in 24 to 48 hours.

On 27 January 2022: 1. I sent an email asking them to get back to me and also allocate the car hire as per the policy, as the 24 hours had lapsed since my vehicle was taken in for repairs. Just an automatic reply and nothing further. 2. I called their office to speak to the assessor that was handling my case and was told that "she" was busy with another client on the phone and will get back to me shortly. Until now I have not heard anything from her or the office.

Earlier today I sent yet another email but have not heard anything until now.

It is really disheartening to pay for a service that would not be rendered in my time of need.

I cannot continue paying the premiums, I want my money back.