Bidvest extended warranty

I took out an insurance with bidvest extended warranty. I took my car to the dealership for mechanical faulty. The quote was send to them on Thursday 29th August and claim registered on their side on Friday. All the necessary documents were send to them, I've been doing a follow up as I did not hear back from them. Instead of them processing my claim they come thith sorts of excuses.im very disappointed at bidvest poor service.