#Bidvest Bonny and UAI Clyde

Dear Victims good-day, this review serves as a follow up to a contradictory and non-accountable response from Bidvest Insure/UAI Solutions.

On the 23rd December 2019 I recieved a follow-up e-mail from Bonokuhle Ntanzi (complaints "resolution" administrator) concerning my complaint. He's e-mail echoes this company's ethos and philosophy of knowingly, purposefully, and deliberatly perpetuating ***** by contravening certain sub-sections of The Short Term Insurance Act 53 of 1998, and The Consumer Protection Act 68 of 2008 by allowing you to pay for something you'll never get. Out of the 4 complaints that I raised with Bonokuhle only 1 was reffered to, as a "cover officer" to the Claims Assessor Thereshan Naicker who handled my first claim lodged at Bidvest Audi Westrand Center by the services department (yes how ironic). I'd like to thank the complaints department for contradicting themselves and shifting the blame away from their own internal policy that they don't live up to. I'd like to congratulate both claim assessors Thereshan and Ashley who must've been awarded a retention bonus for denying both claims that I am fully covered for. Dear reader please note, I paid out of pocket expenses for components that I am covered for including the diagnostic and evaluation fee from Audi Center Westrand. I am now also paying an out of pocket expense for the RMI approved work done on my car.

This policy is great ideologically but administratively its a nightmare, is this not misleading ? If you don't believe me just look at the reviews and tell me if you can't pick up a discriminatory trend against a certain consumer class.