ST
Simphiwe T
1 reviews | Active since Jan 2022
26 Jan 2022, 10:36
Bidets Tyre claim
I had a Tyre damage due to potholes and I had to put in a new Tyre immediately because I was attending a meeting. I later put in a claim in December 2021and submitted all the required documents and till today, there's no correspondence from Bidvest and every time I call them,I am to that they will process the claim and give me feedback but that has never happened. Iam still waiting even today 2022 January 26.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Insurance's replyOfficial
26 Jan 2022, 17:15Dear Simphiwe, We sincerely apologize for the delay in the processing of your claim, I have already been in communication with our claims team to determine the reasons for this and I will contact you directly to discuss further.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Bidvest Insurance's reply26 Jan 2022, 17:15
Official
Dear Simphiwe, We sincerely apologize for the delay in the processing of your claim, I have already been in communication with our claims team to determine the reasons for this and I will contact you directly to discuss further.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
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Simphiwe T's updateReviewer Update
28 Jan 2022, 21:07Good evening Mr Ntanzi
Thank you very much for your assistance in this matter. It took you just a day and the matter is resolved. I even have my reimbur*****t in my account already. Thank you again because you kept contact with me.I wish that everyone in your team may do likewise. Thank you
Thank you very much for your assistance in this matter. It took you just a day and the matter is resolved. I even have my reimbur*****t in my account already. Thank you again because you kept contact with me.I wish that everyone in your team may do likewise. Thank you
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Simphiwe T's update28 Jan 2022, 21:07
Reviewer Update
Good evening Mr Ntanzi
Thank you very much for your assistance in this matter. It took you just a day and the matter is resolved. I even have my reimbur*****t in my account already. Thank you again because you kept contact with me.I wish that everyone in your team may do likewise. Thank you
Thank you very much for your assistance in this matter. It took you just a day and the matter is resolved. I even have my reimbur*****t in my account already. Thank you again because you kept contact with me.I wish that everyone in your team may do likewise. Thank you
Bidvest Insurance's replyOfficial
01 Feb 2022, 08:56 Dear Simphiwe, I am glad to have been of assistance, thank you for your kind words.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Bidvest Insurance's reply01 Feb 2022, 08:56
Official
Dear Simphiwe, I am glad to have been of assistance, thank you for your kind words.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team