SN
Sandhya N

1 reviews | Active since May 2009

01 Jul 2016, 13:13

BEWARE ********** -**** WAARANTY - THEY DONT PAY OUT AND LOOK FOR VARIOUS WAYS TO CHEAT YOU OUT OF VALID CLAIMS

<p>Please a warning to unsuspecting consumers - Bidvest Warranty insurance plan is a a major ****. I was convinced to take out a 2 year contract with top up warranty insurance - 397.00 for double cover. Every time i submitted a claim in the 2yrs every excuse was made not to pay a cent. No one responded to claims and you have to follow up all the time. When they wanted the business they falsely sold the insurance. When i did eventually have a valid claim accroding to them they discovered that it was my final month of cover as per the contract and were not honouring it. No one phoned notified me when it was expiring and accroding to the policy it was suppose to be 1 month after but was stopped a month earlier. Shocking that they get away with this based on all the complaints here its obvious that they are a **** insurance.</p>

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Replies (4)
SN
Sandhya N's update01 Jul 2016, 13:15
Reviewer Update

worst yet they make a profit of 9528.00 and you get 0.00 because they REJECT ALL CLAIMS

Bidvest Insurance
Bidvest Insurance's reply01 Jul 2016, 13:50
Official

Dear Ms Naidoo,

We acknowledge receipt of your comments and are currently investigating the matter further.

A detailed response will be sent to your email address provided.

We trust that you find the above in order.

Kind Regards,

Candice Razaak

**********
SN
Sandhya N's update25 Jul 2016, 10:59
Reviewer Update

Received a generic response from Bidvest - that a refund will not be honored as i had "enjoyed" cover for 24 months. A contradiction -how do you enjoy something that did not actually benefit me at all . Had I saved the amount i paid to Bidvest for 2yrs I would have at least benefited and it would have paid for the costs needed to repairs my vehicle! CONSUMERS DONT BE DUPED INTO THIS INSURANCE IT ONLY BENEFITS BIDVEST

Bidvest Insurance
Bidvest Insurance's reply09 Mar 2022, 08:21
Official
 Dear Sandhya,
 
Thank you for your response, we do hope that this issue has been resolved. 

Yours sincerely, 
The Bidvest Insurance Team