Be careful of Bidvest Warranty - Service Failure

I have a car Warranty Insurance with Bidvest Insurance, little did I know I was signing up with the worst service provider. The service they provide is beyond imagination, it shocking and embarrassing to say the list.

In early October 2019 I starting hearing a very sound coming from the engine then the following after beind hearing this sound my mechanic who advised that I must bring my car for inspection then it turns out that the problem is with the timing chain/tensioner and if this is not fixed it may damage the engine.

My mechanic sent a claim to Bidvest for approval then Bidvest told my mechanic to get permission from me to strip the car and send the pictures of the tensioner.

We have been sending pictures almost the whole with the reports but they kept on asking more staff which is so frustrating because now my car is sitting at workshop st********** and claim assessor is business ridiculous requirements. Its been over a week now battling to getting a claim to be approved.

I actually don't know what else to do now, I cant go to work because I don't a car, I cant drop off my kids at school because of this delay.

there is no sense of urgency at with this Insurance ce company. One thing i have realised is that they want to save money instead on honoring the agreement to repair cars.

They are doing everything possible to find reasons no to pay claims. I'm so frustrated now and extremely disappointed. So now I have instructed my mechanic, to rather go and fix the car and I will pay it myself. The cost is R8000 which insurance games with our emotions.

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