Bad service of bidvest and the do not honor the needs of the client.

I took a mechanical warranty insurance with bidvest on 2019. This year on 2021 March i phoned them to cancel their policy because i took a cheaper one with other company. They never canceled my policy they are debiting into my account every month. They wrote an sms last month on June requested June premium i rep**** to that message and told them to cancel the policy. I was using my other bank for them to debit premium and my debit date was 25th now when I do not provide the with money on that date they debit when ever there is money into my account.

I am very agree with bidvest on May i called the wanting them to refund my premium and I was told that they will go and check the recording of my phone call and they never came back .They continue debiting and what is worse i do not owe them anything i never claimed from them instead they are the ones who are robbing me of my money.