mM
mlondik M

1 reviews | Active since Nov 2016

16 Nov 2016, 09:21

bad service from Bidvest warranty and Alpine

<p>I took a motor warranty with bidvest as extended. The had promise that this cover what in tge Policy is covered for . Then I had wheel.bearing problem which is will show sign of damage by making noise if it broken, According the policy document it was covered and nothing was noted in exclusion that if it make noise it will categorize as wear and tear. Now this ppl are going to bush telling me due year or usage of my car their paying half . Clear anything in motor vehicle will show sign of wear and tear coz of usage. Worse part of in document nothing is point that. If bearing were wear and tear thier should have pointed out on the policy coz somethings are written in a policy clear. Showing wat not to.cover . Some content a clear but a note to it and in the bearing their have but an exclusion on it. So now why their paying me half. Their not doing according to what is the policy stating</p> <p> </p>

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Replies (6)
Bidvest Insurance
Bidvest Insurance's reply16 Nov 2016, 15:31
Official

Dear Client,


We acknowledge receipt of your comments posted on the Website. Currently, an investigation is being conducted regarding your concerns. A detailed response will be forwarded to your email address.


Kind regards, Janet Marimuthu Complaints Resolution Administrator IUA Business Solutions

mM
mlondik M's update16 Nov 2016, 18:44
Reviewer Update

Janet why department hasn't called me since I put complaint on friday that show that you dont care

Bidvest Insurance
Bidvest Insurance's reply17 Nov 2016, 12:04
Official

Dear Mr Mdletshe,

We confirm that two responses were provided to you via email on 15th November 2016. I have also emailed a detailed response to you earlier today followed a telephone call to you today. Thank you for taking the time to discuss the matter.

Kind regards, Janet Marimuthu Complaints Resolution Administrator IUA Business Solutions

mM
mlondik M's update17 Nov 2016, 12:39
Reviewer Update

I havent received any joy in your service, you hide under technicalities but fail put everything lay terms. .

mM
mlondik M's update17 Nov 2016, 12:51
Reviewer Update

I know you clear understanding my conversation and you know my point a clear. But the fact all insurance dont wan pay. Clear my calculator shows me your policy wasnt going to give me any Joy at all

Bidvest Insurance
Bidvest Insurance's reply17 Nov 2016, 13:25
Official

Dear Mr Mdletshe,

We acknowledge receipt of your comments.

Kind regards, Janet Marimuthu. IUA Business Solutions.