IM
Itumeleng M
1 reviews | Active since Dec 2019
20 Dec 2019, 11:53
bad service ever
my car was towed by the insurance 10/12/2019 till date no one is coming back to me wth proper feedback i have to call and be taken from pillar to post yet im paying for this service till date im without a car and my family has to suffer as we don't even have alternative transport my plans has to be put on on hold because of the ridiculous service i'm receiving
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Insurance's replyOfficial
20 Dec 2019, 12:33Dear Itumeleng,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
Bidvest Insurance's reply20 Dec 2019, 12:33
Official
Dear Itumeleng,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
IM
Good day
I received the sms saying the claim is been authorized
Kindly advised how long will it take for the repair to be completed
And the procedure to get a curtesy vehicle seems like your lines are not working today
Itumeleng M's updateReviewer Update
23 Dec 2019, 14:36Good day
I received the sms saying the claim is been authorized
Kindly advised how long will it take for the repair to be completed
And the procedure to get a curtesy vehicle seems like your lines are not working today
IM
Itumeleng M's update23 Dec 2019, 14:36
Reviewer Update
Good day
I received the sms saying the claim is been authorized
Kindly advised how long will it take for the repair to be completed
And the procedure to get a curtesy vehicle seems like your lines are not working today
IM
Itumeleng M's updateReviewer Update
23 Dec 2019, 14:49I've been trying to to get hold of you since in the morning and your line is not working, I received an SMS saying the claim is been authorized please contact me as I really need a curtesy vehicle
IM
Itumeleng M's update23 Dec 2019, 14:49
Reviewer Update
I've been trying to to get hold of you since in the morning and your line is not working, I received an SMS saying the claim is been authorized please contact me as I really need a curtesy vehicle
Bidvest Insurance's replyOfficial
23 Dec 2019, 15:09Dear Itumeleng,
We acknowledge receipt of your comments regarding the sms and courtesy vehicle.
An administrator will contact you shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your comments regarding the sms and courtesy vehicle.
An administrator will contact you shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
Bidvest Insurance's reply23 Dec 2019, 15:09
Official
Dear Itumeleng,
We acknowledge receipt of your comments regarding the sms and courtesy vehicle.
An administrator will contact you shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your comments regarding the sms and courtesy vehicle.
An administrator will contact you shortly.
We trust that you find the above in order.
Kind Regards,
THE COMPLAINTS TEAM