Bad service all the time

I logged a claim last week Wednesday, and to this day I have not received any feedback. This delay has left me stranded, and I am even struggling to get to work because public transport is limited. It has been more than 48 hours with no update, and the situation is extremely frustrating.

What makes this worse is that the company never misses a single deduction on the 15th of every month, yet when I submit a claim, I have to fight just to get basic feedback. Their service has been consistently poor, and this experience has shown a clear lack of urgency and customer care.