BT
Bukeka T
1 reviews | Active since Apr 2022
15 Apr 2022, 22:35
Bad service
I put a claim for a rim in March and my claim still not finalized. I have sent the required documents and they never came back to me. They don't call clients for updates or take calls. They keep you on hold for a long time until the line cut
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Bidvest Insurance's replyOfficial
16 Apr 2022, 08:46Dear Bukeka,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply16 Apr 2022, 08:46
Official
Dear Bukeka,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team