BAD SERVICE

Hello Peter

I have joined Bidvest tyre insurance on June 2018 my policy number is B ********** 457.On 16 August 2018 I lodged I claim of two tyres ,My claim was declined and I wanted to get the reason why it was declined, then I was told that its because I have to wait for a period of 30 days and my debit order for June 2018 it was unsuccessful , I argued that because I called insurer (Bidvest) on June 2018 to make arrangement for double payment on July 2018,which they did and transaction it was successful, that double payment covers the months of June and July 2018 .which then translate that my waiting period has passed, because my contract is month to month basis, After I have complained I was told that the complain investigation team is working on that matter within 5 days I will get my respond but till to date there is no respond.

I fell ****** by Bidvest tyre insurance and they are misleading people by giving them wrong information, If the didn't intend to cover me for the month June 2018,they could have not deducted double into my bank account.

I hope the above will assist My name is Henry W Chelhango Cell: **********