Bad Service

Good morning Bidvest service is disgustingly poor. I put in a claim for my tyres in 15 December. There were some documents that needed to be resent and was done. I have contacted bidvest numerous time regarding feedback of my claim. Each consultant made empty promises which led me to contact numerous times. The only consultant who went an extra mile was Michaila Naaicker and really contacted like she said she would. She is a five star rating and really reassured me even if she had no answers. She gave feedback 7January that the manger said that I must resend tyre readings again. I have sent all tye necessary documents as requested, why after almost a month I have to send documents again? So, must go back and waste my time because of tyre readings that could have been resolved last year with all the consultants I came into contact with! Unacceptable and I would like to cancel my policy with Bidvest and will not recommend to anyone. This is a small claim and this is how you treat your customers? I had a previous policy for mechanical warranty and I cancelled it because of this poor service. Definitely below one star.