Bad service

Bidvest mechanical warranty is bad service, super bad service when i joined them it because of thr name i never didn any research on your service, but on the call i as advised that whe my car is hwosing any funny signes on on the dashboard i should call you but when i did last weel on Thursday 8 May i as told that i will receive an email ith a claim form.

That claim will show me what is needed, and part of what the lady said to me was that they will be looking for my services book, and i have my service book and it is up to date, but i never received the email with the claim form.

I only received the sms saying that it is confirmation of my claim, but not the email, with the email claim form. I was informed on the call that I need to go and look for the RMI-registered mechanic's place so they can have a look at my car. Today, I went to Bellville because Bellville has the most mechanical places, but I got stuck.

i called the Bidvest road side assistant and they assisted wit towwing but the towing truck also got stuck, i was there for 2 hours, ui cxaled them again and they told me that the car will be towed to my house, but nw its been 4 hours and my car is still not in my premises.

I don't know what is going on, with bidvest, but hen i joined i was informed that when my car is having issue it will be towed to the mechanic, and if it needs to stay i will be offered a courtersy vehivle, but now the services thatr i am getting is totally different.

Bidvest, you need to sell what you promise. Now you are faking advertising. Where is my car now? Still with your towing people.

Very bad service.