Bad customer service

I have been calling and sending email no response trying to find other help bcz I cannot afford theirs short fall, which is highly ridiculous.

No help , they ignored my email when calling they wrap . Also rude consultant

Hello,

I hope you are well.

I have two tyre claims that have already been approved, but I am unable to proceed due to the required shortfalls:

Claim 1: reference Number: ***. Approved for R1,433.30 against a quoted amount of R3,312, leaving a shortfall of R1,878.70

Claim 2: reference Number: ***. Approved for R1,084 against a quoted amount of R3,320, leaving a shortfall of R2,236

Unfortunately, I am unable to afford these shortfalls. I need atleast one tyre .

I kindly request that both claims be settled as cash-in-lieu payments, so that I can replace the tyres at a more affordable accredited dealer and ensure my vehicle remains safe and roadworthy.

No work has been carried out yet.

If cash settlement is not possible, please advise if:

An alternative accredited repairer with lower pricing can be arranged, or Another solution can be considered based on financial hardship.

I would appreciate written confirmation at your earliest convenience

Kind regards, Ntshidiseng Zulu