At first when I claimed, my claim was not going well and i was not impressed at all and then I was contacted by Melissa the claims assessor and from there my claim went better

At first when I claimed, my claim was not going well and i was not impressed at all and then I was contacted by Melissa the claims assessor and from there my claim went better. I have only received excellent service from Melissa and she has been very helpful, although my claim is still not completed, awaiting payment