LM
Lesego M

1 reviews | Active since Dec 2013

22 Aug 2022, 09:31

As far as insurances go... Stay away from Bidvest

Bidvest Tyre Angel insurance DOES NOT provide any peace of mind whatsoever. When they do decide to send any form of correspondence they do so through email from people who you are left wondering if they own cars and know the dynamics and troubles that one has to go through when it comes to issues of tyres.

I initially lodged a claim, and with that received a claim form with a million hoops to climb through, and when I had finally been the good circus ****** that they expected of me, then the final hoop came, that was not by the way included in the claim form, "Clear picture of damage to the rim ( if damage is not visible a short 10 second video of the rim on a balancing machine is required )".

As if, I have a balancing machine at my house just waiting for this ridiculous request.

Now all my emails go unanswered. I cannot imagine if this is how they work with tyre insurance what of the rest of their products.

0
Replies (1)
Bidvest Insurance
Bidvest Insurance's reply22 Aug 2022, 11:38
Official
 Dear Lesego,

We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised. 

I will make contact with you directly.  

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team