Appauling Customer Service - outstanding claim B***

I have a Bidvest Mechanical Warrantee - B***

It has been 2 weeks and the Claims Assessor Vernon has not rep**** to my query. I have tried to call on both days, 12th and 16th August, left messages but have not received a call back from him. I have emailed on 16 August 2019, stating my concerns and require a way forward on the claim, no response received to the email to date. I called in again last week, left a message for another Claims Assessor Devan to call me back, again no feedback received - B***.

This is appalling service when Bidvest is ignoring a customer when I have a serious car issue that requires attention and is a listed part covered under the policy.

Please help.