Although I sent an email early and it took time for someone to reply or get back to me, the consultant that assisted me was very polite, professional and knew how to guide me without leaving any details behind whilst not giving me information overload

Although I sent an email early and it took time for someone to reply or get back to me, the consultant that assisted me was very polite, professional and knew how to guide me without leaving any details behind whilst not giving me information overload. She also answered all my questions to my satisfaction and was very prompt when sending out the emails with the forms. Just wish you guys had an online chat service