After my claim was registered and claim number issued. I am told the vehicle I am driving is not insured though I have updated Bidvest when I got the vehicle substitution/replacement after my hijack.

Dear Ayanda,
 

Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Complaints Team