Absolutely terrible experience

Absolutely terrible experience. I’ve never dealt with a more disorganized and unhelpful company. Filing a claim was a nightmare — I had to email multiple times just to get feedback and only to be told to send more documents. Every time I spoke to a representative, I got different information. It felt like no one communicated with each other internally.

The claim process dragged on for weeks, and when they finally got back to me, they asked for more documentation. I provided all the documentation they asked for, and still got the runaround.

Customer service is non-existent, and I regret ever signing up with them.

Logged the claim on the 25th March and almost a month later i still don't know the outcome of my claim