Absolute Atrocious Service

If I could, I would give Bidvest Insurance 0 stars. I has a tyre and rim claim that I submitted to the insurer on 26 December following an incident that I had which resulted in my tyre being damaged beyond repairs and my rim scratched. I was sent an email with all required documents that I needed to submit on 29 December and I was also informed that due to the holidays, my response may be delayed and should allow for that. All required documents were submitted to them on 30 December as they required all sorts of things including an affidavit from SAPS. I received communication from them on 31 December requesting a document I forgot to attach to which was send immediately. On 3 Jan I sent them the same email again after receiving no response and on 5 Jan I was requested another document which was not previously communicated to which I shared with them on the same day, 5 Jan. On 12 Jan I sent an email to follow up on the progress as I was told that I would receive feedback in 48 hours and I had not done so, and I was requested to send the same document I had sent them on 5 Jan and when I did resend the information, I requested that they confirm receipt of the email, which was not done. I tried to also reach out to them on 14 Jan via call, I was told an advisor would call me and I am still waiting. I am not sure how a claim would take so long to process and give feedback on considering that I have sent them all the required documents within hours or a day at most from when they were received and this does put me in a predicament because I had to make an alternative arrangement to purchase a second hand tyre in the interim so I can be able to drive and commute.