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*******I have warranty insurance with Bidvest , after lodging a claim they said they can only pay 10k, and the while amount which was quotated by service provider was 48k to fix my car, now I can't get 38k as they are willing to pay 10k only and I've been trying to rise that money but I can't due to family responsibilities, so now the purchase order is set to expire next week, I emailed them to notify them that I can't rise the initial balance, so please pay me that 10k to my account I will see what to do as time goes by, they're telling that they can't pay me direct, which I was not told during the time I was taking the policy and even on my contract I can't see it. This is day light *******, before I go to ombudsman can I please get the management of Bidvest warranty team to contact me and clarify on this issue, I can't he ****** like this.

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