4 months to settle a 3rd party claim.

I was hit by a bidvest protea coin vehicle while I was stationary in Durban on 10 October 2017. I reported the accident to bidvest protea coin head office in Pretoria after going to the police. They asked me for pictures, drivers license, AR number and all relevant report documents which I submitted within two days. For some reason that I can not explain it took protea coin (Marlize Sherman) 2 months to send the report to bidvest insurance in Durban. In December bidvest insurance then asked me to send all the documents which I had sent to protea coin to them which I did the same day. Once I submitted I was told that Siphwesihle, the lady who was handling my claim was on leave and that only she could help me. Finally she returned in January and I had to submit more documents which they had omitted previously. I then asked for assistance from the manager who then arranged for an assessor to inspect the damage. The assessor looked at my car towards the end of January and submitted a report within two days. I then had to send the vehicle log book which I did. I then had to sign a release form form which I submitted on the 12th of February. I then called bidvest on the 20th to get confirmation of a payment date which I was told I would get on the 21st. I then called on the 23rd and was told that the payment release was only submitted to the finance department on the 22nd and that I would get confirmation on the 26th. This was open and shut case as the driver of the other vehicle had admitted guilt but it has taken four months to prove that the vehicle is mine and that the bank account details I gave are mine. I'm really disappointed that they are acting like they are doing me a favour by repairing the damage to my vehicle. I've only had my car a year and I had to present it to my family in December with a dent.