Worst Service from a VW Dealership EVER!

Bidvest McCarthy VW Durban Pine Street. Worse service or lack of service. Nobody knows what's going on and I was given the runaround. I booked my car in for the replacement of my right front wheel bearing. Now I knew this was the issue and booked it in for the exact thing. I made the booking on the 21st of April for the 2nd of May. Plenty time for arrangements to be made for parts a person would think? Well just to be told sorry there are no spare parts available in the whole of KZN. Now this is strange seeing there are so many branches around. Also why is a common part like a wheel bearing not in stock anywhere in KZN???? They told me they need to order from the factory and would be here the next day. I tried to call the so called manager called Trevor two times to see what the issue was. Well I am still waiting for my call back. Today been the 3rd of May I get told my car will be ready this afternoon and I will be picked up to collect. The driver collects me, were on our way down to the dealership for me to collect my car. This is now after been at the dealership for 2 days. To be called by the parts manager telling me sorry your car isn't ready as there is a problem with the part we have. This is at 17h07 when I was told my car was ready. I get the dealership to be given all the excuses in the world. Get told were ordering another part but it will only be here in the morning. Trevor the so called manager says but dont worry I have organised you a loan vehicle until your car is fixed. Oh and he tells me that it's his own car and he now needs to get a lift home. Oh so kind of him you would think! Well while nearly signing the loan car paperwork. They get to the excess section and surprise there is a R40000 excess! I mean what???? You have got to be kidding me. I told them to keep the car and I was given a lift again home. I also contacted VW head office and also nobody could be bothered getting back to me. I have never had such bad service from a VW dealership before. Its unacceptable on so many levels!!!