KN
Karen N

1 reviews | Active since Dec 2022

04 Sept 2025, 18:50

Very bad treatment at Bidvest domestic lounge OR Thambo airport by the manager.

The manager was very rude to me on the 3rd September 2025. I had a 7.20am flight to kzn. I was late and had just 10mins before boarding so I quickly stopped at the lounge to grab a snack. I took 2 ****ins and 2 Danish pastries she told me to leave it back as I can't take the food out. I explained that I was in a hurry and my flight was about to start boarding. But she insisted, so I left the stuff back. The food is not free. We pay to eat at the lounge so why should I not be able to grab and go? I was not allowed to even take a wrap which is pre packed. Her attitude was terrible, people like her should not be tolerated.

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