**** they don't deliver service

Bidvest Group tyre Angel insurance it's been five days full my car is sitting without tyres at home and everything was sent and received by an assessor the only I need from them it's an authorisation I can't go to work, I'm even tired of calling them because the airtime I use to call them can cover three months premiums. They don't have good customer service and they don't deliver their service don't ever think of joining tyre angel I'm so stressed don't even know what to do. Every time I call they take hours to pick up and when they finally pick up they say please hold so that I can talk to assessor then they hang up on me