Poor service

Bidvest Burchmore what a terrible seevice from Arthur, please Escalate this to. The right department of Bidvest, I. Was suppose to fetch my car today and got there around 4h25pm only to be told that they closed an 4pm. He banna told that man that I can see my car outside and I want the keys and he just kept on been unreasonably rude, Hai come on.