Pathetic Service

i have lodged a ***** Dispute on the 24/07/2019 of R738.70 and i was advised that it take 14 days however i called the call center yesterday (22/08/2019) to check the progress and i was transfered to Investigation department where i was told that they haven't received my ***** dispute affidavit IT WAS STUCKED AT THE CALL CENTER FROM 24/07/2019 . i forward the documents to investigator Wilmarie Visagie and she told me that it will take again 14 days again after i waited for more that 14 days.What a pathetic service received from Bidvestbank.