Not executing instructions of matured fixed deposit

<p>I had a fixed deposit which matured in the start of June. Prior to this I had sent in the instructions for them after maturation, and I had also phoned the call centre to confirm that they had received my instructions. So far so good.</p> <p>Then on the day of maturity, I received a phone call informing me that my instructions had not been received and I must resend them. So I did, and have received no response.</p> <p>So I followed up the next day, and was assured that the instructions would be processed by Monday. It is now Tuesday and nothing has happened. After sitting on hold with the call centre for so long, I am still no nearer to receiving back my investment.</p> <p>This is not acceptable.</p>