How my mandate error was resolved

How my mandate error was resolved Phone Customer Contact Centre on 0860-11-11-77 .Hold on until you speak to an actual person who will escalate your mandate error and will send you an email.Respond to this email.Take phone calls from Jhb numbers which will possibly be one of the mandate team members. Everyone I spoke to had a foreign accent and did not have any long explanation of who they are or any security checks to verify my identity. After 2 days of emails and phone calls I finally received a pdf form which I completed and sent back. My mandate was completed successfully and payment received a day later. But first I had to struggle for 14 days completing the online form with exactly the same information as the pdf form and it kept on giving me an error. The number provided by Bidvest to contact the mandates team when you receive an error only gives you a pre recorded message and emails are not being answered. These unaccepted faulty systems and lack of assistance are affecting thousands of South Africans' income in a month where people and businesses have major expenses to cover.