Fight before our flight!

<p>We recently travelled internationally with our two young children and decided to book into the Bidvest premier Lounge to relax and refresh ourselves and our children before our long flight. We booked and paid for vouchers online with a credit card the evening before and printed out the page with our invoice number as we were unsure how the voucher system worked. On arrival at the Lounge, we were asked for our vouchers. We told the receptionist we did not have any vouchers but we had the printed page with our invoice number. She told us we may not enter without the vouchers and must pay again for entry. At this time we asked to see the Manager. The manager arrived and told us there was nothing he could do to help us as the offices were closed and we would need to phone the Bidvest offices on Monday, as we were travelling out of the country, this was not a possibility. The manager was no help at all and made no effort to help us solve our problem. After much effort from my husband, we were able to get onto his email account and find the vouchers needed. The staff were unappologetic and extremely unhelpful.</p> <p>Date of entry to Bidvest lounge: 24th September 2016</p> <p>Time: approximately 6pm</p>