Disgusting service from Bidvest Group

I was prompted last week to sign a mandate but received and error, much like other people.

Firstly, I was unable to reply to the message I received as it gave me another error and after trying to get hold of Bidvest telephonically I was met with an automatic reply that simply says "We are dealing with increased volumes of calls". End call.

I've sent numerous e-mails and attempted several calls and ALL falls on deaf ears.

It is surprising how the Bidvest group runs a financial business, dealing with something as important as international transfers and they are practically unreachable.

What astounds me even further, is after getting in contact with a manager at Bidvest and reiterating the above statements and then also mentioning they must have a look at how many complaints are on HelloPeter, she told me "it's fine, lodge a complaint online, lodge as many as you want."

Poor, stark and absolutely disgusting service.