Bidvest waltons no customer service

I made a online order since the company i work for Cellc gives us a 10% discount if we ordered our back to school from waltons, so i decide that i would make use of this saving, my order was placed on the 28/12/18 which came to R1784.48 after the 10% discount. I called the tygervalley branch on ********** 870 on the 07/01/19 to find out if my order #24482 has arrived after a few attempts someone finally answered the phone and my order was not there ,then i phoned ********** 100 your head office where the call was dropped after being put though to different people three times 21 minutes then 22 minutes and finally 17 minutes wendy got hold of Lesley who told me my order is ready and i asked if i could collect it since school is starting on the 09/01/19 and i was told it is ok ,when i arrived at the head office in Woodstock i was sent to room where there was other people also waiting to collect there back2school orders that they did not get. The person that helped me Teresa checked on your system and saw that my order showed open since there was 3 items outstanding then she also tried to get hold of the tygervalley branch to see if they had it in store i called and got through i gave her the phone ,she then handed my phone back and asked if she can invoice the order out and i can still collect it by tygervalley branch she then called faziel to invoice the order and she promised me that the order will be at the tygervalley branch after 3pm today the 08/01/19, and today the 08/01/19 i called the tygervalley branch at 3pm and the order was not there , i drove through to the tygervalley branch at 5pm to see if the order had arrived, no one there was willing to look all they had to say they didn't receive any back2school, i told them i spoke to Teresa and it would be coming from your head office they still just told me they got nothing yet at that time stock was being delivered to the tygervalley branch, i waited till 7pm when the tygervalley branch closed and still there was nothing in that time phoned the head office before 5pm and tried to get hold of Teresa but she was busy , and after 5pm no answer at all. So now i need to send my kids to school with no stationery, while I have to go buy stationery and spend extra money ,while i wait for a refund, which could take how long to get my money back, i will also be mailing cellc as well to inform them of my experience i had with bidvest waltons and for them to reconsider doing business with bidvest waltons cause I can guarantee you that im not the only cellc employee that has this same problem.