BIDVEST WALTONS EXTREMELY RUDE AND SHOCKING BAD SERVICE!!

I ordered stationary online on 31/12/2018 after I phoned to confirm that it would take at the most 3 business days to deliver to Bidvest Waltons Princess Crossing. The total was just under R1100.00 I phoned head office to check on my order but the reception lady asked me why I was phoning from a Cape Town number and even after explaining that I ordered and paid for my grandson's stationary that lives in Gauteng she cut me off every time. I then phoned from my cell and she answered. Michelle in the back to school department promised to call me back but never did. Eventually a unknown lady answered my call on the 7th of January and said that my order had still not left their warehouse and that she cant say when it will. She then arranged with Emmanuel at Princess Crossing to give us the stationary from their store and she would replace their stock. My daughter in law went to pick it up at 16h00 but Emmanuel had "stepped out". She waited until almost 5 and was then told to go get everything on the list herself. Nobody assisted! They stood watching her while she was running around trying to get everything on the list before the store closed. Emmanuel eventually came back but just walked away when asked where the pre arranged order was. Furthermore I paid R1098.62 but the bill at Princess Crossing came to R1035.38. When and how will I receive the R63.24 they owe me? I WILL NEVER USE BIDVEST WALTONS AGAIN! SHOCKING SERVICE!!