Bidvest - The definition of Apathy

Bidvest is avoiding responding to a question on their own policy documentation, Below is the question I have posed to them:

"Hi there

As part of our Bidvest Extended Warranty, a policy clause stipulates that vehicles must be services at RMI approved dealerships. We are planning to have the vehicle underwritten in the policy brochure attached, serviced at the below service dealership:

AUTOWAY SERVICE CENTRE - FOURWAYS http://autowayservicecentre.com/ http://autowayservicecentre.com/contact-us/

The agent taking my call confirmed that they were RMI approved. Please will you urgently confirm from Bidvest / IUA perspective, that they are indeed on your books as an RMI approved service centre? (prior to me servicing the vehicle with them)

Thank you"

This to me is complete apathy on the part of Bidvest!