Appaling services

How can ure agents sell a motor warranty to someone and then when you need assistance you get told that they do not cover what was stated in the warranty, they only cover a tow truck. Oh and as per your agent. This was sold to my dad through lying just to get a sale. Just imagine. What is ure agent saying about the company he is actually working for huh?? I am completely and utterly disgusted and feel this matter should be taken to media as well.