APPALLING SERVICE!

<p>I am a caterer in JHB and a customer of BIDVEST FOODSERVICE formerly Blue Marine close on 10 years. I recently had two bad experiences with regards to the orders received.The first problem was that frozen croissants were received in a thawed state. After reporting it several times to the rep ( Reeman) and the Ops Manager Deneshree with a email , there was no follow-up or uplifting of the stock. As a customer I am expected to pay COD for the goods. The second experience was the incorrect delivery of croissants. Our usual order for croissants is the non proofing croissants and the proofing croissants were delivered. After having spoken to Richs they confirmed that it was a mistake on Bidvest and it is the resposnibility of Bidvest to uplift incorrect stock delivered. The representative consulted with Bidvest's rep to inform them of the incorrect stock delivered and to date have not received any form of follow-up. It has now been 2 weeks! I find this level of service to be poor business when you are expected to pay upfront for the goods and when the delivery goes wrong you are exepcted to pay for BIDVESTS MISTAKES!!!!</p>