Worse nighmare with Bidvest Car Rental service

<p>I had a double tyre puncture on a rented Polo TSI@ 2H55 on the 16th of September ********** The KMIA branch was assigned to help me ( David Malele).</p> <p>First the standby David said cant get access to airport to get a car to help me, then why does Bidvest lie about roadside assistance?</p> <p>Then promised to call me back @3H10 until I called him back an hour after that. No apology was given </p> <p>He only arrived at the scene @ 6h25 knocked @ my window, didnt even greet me or apologised that I slept in the car. I greeted him and he started to change tyres, to which I told him I dont want to drive the Toyota Etios he brought. He promised that I must drive it and he will change my car to the exact Polo TSI I was driving @9h00 in the KMIA office before I proceed with my trip to swaziland.</p> <p>At 9h00, he blantly refused & said he didnt have cars, whilst there are 2 Polos at the parking bay (I have pictures as proof). The ETIOS didnt have seatbelt lockers @the back and I had to travel with a child. He didnt even bother to check the seatbelt issue. In 13 years of renting cars this is the worse customer service I have seen. I called Nomsa in Witbank and Nkululeko at OR Tambo all of them couldnt convince this man.</p> <p> </p> <p>I had to cancel my trip to Swaziland as I struggled with this Bidvest employee until 12H55, Until one driver came to drop a Polo which he still rudely assigned to me, still no apology for any inconvenience nothing.</p> <p> </p> <p>If this is what Bidvest regards as servicee, they have just spitted in a face of a customer. For an employee to be this rude to customers is just down right disgusting and spits on this statement on the Bidvest carrental statement. "Bidvest Car Rental strives to provide exceptional service before, during and after a rental and our reputation clearly indicates that we manage these processes extremely well"</p> <p> </p> <p>KMIA is a gateway to the tourism, If Bidvest tolerates such poor service they are indirectly ****ing the tourism industry in this country.</p> <p> </p>