Withheld refunds for than 10 days

<p>Vw SA booked a car for rental with bidvest for a day on a sa****ay 4th june. A debit card was used to hold funds. After returning the car i was told the refund will be handled within 3 to 7 days. But that never happened today its the 16th june. I called my bank to assist with the reversal of funds they told me Bidvest need to send in a confirmation letter or email so they can release the funds back into my account. I called the bidvest branch explained to the step needed but the rental agent he said that cannot be done also called bidvest customer care still no help as the consultant said also Bidvest cannot send such letters my bank needs to sort it out. I have been going back and forth calling banks and Bidvest. And still even now my money is not refunded. To a value of R 1500.</p>