1 reviews | Active since Jul 2011
Using damaged car for rentals without assessment
This is very disturbing the way the company is dealing with their customers.<br> The vehicle that was invoiced for had a damage from someone accidentally bumped into the front left bumper which was then immediately reported to the police and a the other required authorities including your office.<br> Since this vehicle was used as courtesy vehicle your office proposed me to keep using the same vehicle and the assessment of the damage will be done as soon as I return it. Today I have received an invoice for R3000 deducted from the credit card but the vehicle never was sent in for assessment. Instead your office is using this damaged vehicle by renting it out to other customers (as mentioned by your branch today morning) risking further damage which cannot be easily accounted and can add up to our repair cost.<br> The car was returned to the branch on the 14th of august and still not assessed as the vehicle was rented out again before it was assessed for the damages. As of today the vehicle is still on rent and is expected back only on 28th of august.<br> Moreover your offie is taking customers money and keeping into your account but never use that money for the reason it is accounted for.
We can assure you that vehicles are normally quoted on immediately on return and we do most sincerely apologise if circumstances prevented this, in this instance. As your liability is limited to R3000.00 and our system clearly reflects the damage you were responsible for, you cannot be billed any additional charges and therefore are not at risk.
The overall condition of our fleet is of an extremely high standard which indicates that vehicles are repaired in a timely manner and we carry the bulk of these costs, due to the limited liability paid by our customers.
We have however requested the immediate change over of this vehicle and to ensure full transparency, the repair invoice will be forwarded to you for your records but we can confirm that your charges cannot and will not change.
Thank you for giving us this opportunity to assist and we will be in touch as soon as the vehicle has been quoted on.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We can assure you that vehicles are normally quoted on immediately on return and we do most sincerely apologise if circumstances prevented this, in this instance. As your liability is limited to R3000.00 and our system clearly reflects the damage you were responsible for, you cannot be billed any additional charges and therefore are not at risk.
The overall condition of our fleet is of an extremely high standard which indicates that vehicles are repaired in a timely manner and we carry the bulk of these costs, due to the limited liability paid by our customers.
We have however requested the immediate change over of this vehicle and to ensure full transparency, the repair invoice will be forwarded to you for your records but we can confirm that your charges cannot and will not change.
Thank you for giving us this opportunity to assist and we will be in touch as soon as the vehicle has been quoted on.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***