Unfair Treatment of a Third Party Claim by Bidvest Rental

Bidvest unacceptable handling of 3rd party claim On 09 December 2017, someone drove into my car in Johannesburg and caused quite some damage to my car.

She was driving a rental car from Bidvest.

She ran from the scene but my daughter managed to take the registration numbers. I called my insurance to get the no claims letter as I would obviously want to claim from the party who caused the damage to not pay access myself.

I submitted all documents needed (including 3 assessed quotes and affidavits from the police station).

Today is the 12th of December 2018 my car is still not fixed and Bidvest is now claiming that they can not track down their renter and they do not have records of who rented the car at that time.

I got the contact of at more than 7 different people who are in charge for my claim in the past 11 months including the supervisors and managers.

I have email communications with: Nana Mlangeni (left the company in the meantime) Roxanne Broadfoot Sharon Tewitz Bianca van der Merwe Arista Murphy Annelise Van Staden Candice Schwartz Wha**** Fortune

For over 5 months after the emails and telephone communication I would be told that "The settlement file has been prepared and we await management approval."

After involving Arista Murphy who happens to be the manager, I am then told that "they can not entertain my claim and that I should claim from my insurance" those were the words of Sharon Tewitz.

All I want is for Bidvest to pay my claim because no insurance company will pay a claim after 11 months and as per their email communication and confirmation that the claim was verified I expect them to live up to their promises. 