1 reviews | Active since Feb 2013
Unauthorized debit
My car was taken in for repairs and I was allocated a car for car hire which was bidvest. Throughout the car hire period I was constantly stressed because I was told that I have to return the car because it is due meanwhile they still have my car for repairs. The question you ask yourself is does one really need car hire as an additional cover on the insurance. I have no business with bidvest, my business is with budget, budget have authorized bidvest to deducted money from my a account without communicating with me and without my consent whatsoever meanwhile they have not even returned my deposit. I have had enough of budget insurance because this is not the first time being in this situation. If this matter is not sorted out I'm taking bidvest to court.
We acknowledge your complaint and apologise for the inconvenience caused.
Bidvest Car Rental is the preferred car rental company for your insurance. Your selected policy indicates an 18 day complimentary car hire and as the rental was extended over and above these days the extra days are for your account.
Kindly refer to the Tax invoice emailed to you which indicates all charges to your credit card. We have contacted your bank who has confirmed that the holding amount is no longer outstanding. As your credit card charge equals the authorisation amount taken it would seem that authorisation was never made available to you.
We want to sincerely thank you for taking the time to share your experience with us.
Kind regards,
Amanda Rose
Branch Manager Customer Care
***
We acknowledge your complaint and apologise for the inconvenience caused.
Bidvest Car Rental is the preferred car rental company for your insurance. Your selected policy indicates an 18 day complimentary car hire and as the rental was extended over and above these days the extra days are for your account.
Kindly refer to the Tax invoice emailed to you which indicates all charges to your credit card. We have contacted your bank who has confirmed that the holding amount is no longer outstanding. As your credit card charge equals the authorisation amount taken it would seem that authorisation was never made available to you.
We want to sincerely thank you for taking the time to share your experience with us.
Kind regards,
Amanda Rose
Branch Manager Customer Care
***